Some considerations in the analysis of the concept: satisfaction of patient
DOI:
https://doi.org/10.17533/udea.iee.2953Abstract
In México, in the last decades, the category related to satisfaction has been incorporated as an action more in the trend about quality on health services.
The attitudes of patients and health professionals (concretely doctors and nurses) are important for the final result of the interaction process in the benefit of the services.
The purpose of this article is to pick up the more relevant contributions on the topic of the patient’s satisfaction from a historical perspective of its construction, defining the concept and pleading for more rigorous, scientifically proven approaches supported by the investigation.
Key words: satisfaction of the patient, relation-ship nurse-patient, relationship doctor-patient
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