TIC y productividad en las industrias de servicios en Colombia

  • María Alderete Universidad Empresarial Siglo 21
  • Luis Gutiérrez Facultad de Economía de la Universidad del Rosario.

Resumen

TIC y productividad en las industrias de servicios en Colombia

Resumen: Este trabajo analiza los determinantes de la productividad laboral en las empresas de servicios de Colombia. En particular, se examina la relación entre las tecnologías de la información y de la comunicación –TIC– (en términos de inversión y uso) y la productividad. El estudio encuentra que en conjunto, la inversión en TIC y el uso de las TIC incrementan la productividad laboral en un 18% en promedio, aproximadamente. La evidencia empírica sustenta la hipótesis de que los recursos tecnológicos de las TIC (tanto inversiones en equipo como uso de TIC), junto con el capital no TIC, la capacitación, el porcentaje de capital extranjero y el porcentaje de empleados permanentes son los recursos más importantes que impactan positivamente sobre la productividad de las empresas de servicios de Colombia.

Palabras clave: TIC, productividad, Internet, servicios Clasificación JEL: L8, 033, D21, D24, L63

 

ICT and productivity in service industries in Colombia

Abstract: This paper analyzes the determinants of labor productivity in the services firms of Colombia. In particular, we examine the relation between information and communication technologies –ICT– (in terms of investment and use) and productivity. The study finds that ICT investment and use jointly increase labor productivity in about 18% on average. The empirical evidence supports the hypothesis that ICT technological resources (both in equipment investment and ICT use), together with non-ICT capital, training, and the proportion of foreign capital and permanent workers are the main determinants of productivity increase in the Colombian services firms.

Keywords: ICT, productivity, internet, services. JEL clasification: L8, 033, D21, D24, L63

 

Les technologies de l’information et de la communication (TIC) et la productivité du travail dans le secteur des services en Colombie

Résumé: Cet article analyse les déterminants de la productivité du travail dans les entreprises de services en Colombie. Tout particulièrement, l’article évalue le rapport entre, d’une part les technologies de l’information et de la communication (TIC) en termes de l’investissement et de l’emploi, et d’autre part la productivité. Cette etude montre que dans l’ensemble, l’investissement dans les TIC et leur utilisation augmente la productivité du travail de 18% en moyenne. Les données empiriques montrent que les ressources les plus importantes ayant un impact positif sur la productivité des entreprises sont : les ressources technologiques (les équipes et leur l’utilisation), les ressources non technologiques, la formation du personnel, les capitaux étrangers et les salariés embouchés en CDI.

Mots-clés: technologies de l’information et de la communication, productivité, internet. Classification JEL:L8, 033, D21, D24, L63

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Publicado
2013-03-07
Cómo citar
AldereteM., & GutiérrezL. (2013). TIC y productividad en las industrias de servicios en Colombia. Lecturas De Economía, (77), 163-188. https://doi.org/10.17533/udea.le.n77a14773
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