El efecto de la información del sistema de información sobre la satisfacción de los usuarios mediante el papel mediador del valor percibido de la información

Autores/as

  • Mohammad Reza Farhadpoor Islamic Azad University, Ahvaz, Iran
  • Khadijeh Farhadi Bajoli Islamic Azad University

DOI:

https://doi.org/10.17533/udea.rib.v46n2e346354

Palabras clave:

calidad de la información, calidad del sistema de información, valor percibido de la información, satisfacción del usuario, bibliotecas públicas

Resumen

Este estudio investiga el efecto de la calidad de la información sobre la satisfacción de los usuarios del sistema de información considerando el papel mediador del valor percibido de la información. En este estudio aplicado, realizado utilizando un enfoque de correlación causal, la población de estudio fueron todos los usuarios del sistema de información en las bibliotecas públicas de Ahvaz. Se seleccionó un tamaño de muestra de 384 sujetos mediante muestreo aleatorio simple. Los datos fueron recogidos por un cuestionario hecho por el investigador basado en estudios previos. Las herramientas fueron validadas por validez aparente y su confiabilidad fue confirmada mediante el alfa de Cronbach (en el valor de α = 0.812, 0.866 y 0.880, respectivamente) y los resultados fueron analizados por SEM utilizando los softwares SPSS 21 y AMOS 5. Con base en los resultados de la prueba de hipótesis, la calidad de la información del sistema de información tiene un efecto positivo y significativo en la satisfacción del usuario (P = 0,000; β = 304) y el valor percibido de la información (P = 0,000; β = 0,000). Además, el valor percibido de la información tiene un efecto significativo en la satisfacción del usuario (P = 0,000; β = 644). Mientras tanto, la calidad de la información del sistema de información tiene un efecto significativo en la satisfacción del usuario con el papel mediador del valor de la información percibida (P = 0,000, β = 0,834). Concluimos que la mejora de la calidad del sistema de información en términos de calidad de la información puede mejorar la percepción de los usuarios sobre el valor de la información y su satisfacción. 

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Biografía del autor/a

Mohammad Reza Farhadpoor, Islamic Azad University, Ahvaz, Iran

Assistant Professor, Information Science and Knowledge - Information Management Department, Ahvaz Branch, Islamic Azad University, Ahvaz, Iran.

Khadijeh Farhadi Bajoli, Islamic Azad University

Msc. Student, Information Science and Knowledge - Information Management Department, Ahvaz Branch, Islamic Azad University, Ahvaz, Iran.

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Publicado

2023-05-16

Cómo citar

Farhadpoor, M. R., & Farhadi Bajoli, K. (2023). El efecto de la información del sistema de información sobre la satisfacción de los usuarios mediante el papel mediador del valor percibido de la información. Revista Interamericana De Bibliotecología, 46(2), 13. https://doi.org/10.17533/udea.rib.v46n2e346354

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