Communication in health work during the COVID-19 pandemic

Authors

  • Maria Eunice Nogueira Galeno Rodrigues State University of Ceará
  • Adriano da Costa Belarmino State University of Ceará
  • Lívia Lopes Custódio State University of Ceará
  • Ilvana Lima Verde Gomes State University of Ceará
  • Antonio Rodrigues Ferreira Júnior State University of Ceará

DOI:

https://doi.org/10.17533/udea.iee.v38n3e09

Keywords:

Coronavirus infections, health communication, patient care team, nursing

Abstract


Objective. Report on communication and qualified listening in nursing work in the face of the COVID-19 pandemic.

Methods. This descriptive, theoretical and reflexive report was developed by nurses between March 20th and May 25th 2020 at Emergency Care Services in the city of Fortaleza, Ceará, Brazil. Health communication served as the theoretical background for this research.

Results. Two main thematic categories were highlighted: (i) Resignifications of communication in the work relationships of the health team and (ii) Guided listening to users by nurses at the Emergency Care Services during the pandemic.

Conclusion. The experience revealed an excerpt of what is found under the conditions of the current situation resulting from COVID-19. Communication turned into an essential tool to maintain professional relationships and culminate in collaboration and cooperation of the
team in order to provide a close relationship with the user and promote the quality of health care processes.

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Author Biographies

Maria Eunice Nogueira Galeno Rodrigues, State University of Ceará

RN, Master’s student. Email: eunicegaleno@hotmail.com

Adriano da Costa Belarmino, State University of Ceará

RN, Master’s student. Email: adrian_belarmin@hotmail.com

Lívia Lopes Custódio, State University of Ceará

Psychologist, Doctoral student Email: liviacustodio@yahoo.com.br

Ilvana Lima Verde Gomes, State University of Ceará

RN, Ph.D. Professor. Email: ilverde@gmail.com

Antonio Rodrigues Ferreira Júnior, State University of Ceará

RN, Ph.D. Professor. Email: arodrigues.junior@uece.br

References

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Published

2020-11-09

How to Cite

Rodrigues, M. E. N. G. ., Belarmino, A. da C., Lopes Custódio, L., Lima Verde Gomes, I., & Rodrigues Ferreira Júnior, A. (2020). Communication in health work during the COVID-19 pandemic. Investigación Y Educación En Enfermería, 38(3). https://doi.org/10.17533/udea.iee.v38n3e09

Issue

Section

ORIGINAL ARTICLES / ARTÍCULOS ORIGINALES / ARTIGOS ORIGINAIS