Influence of data quality in the preferences of citizens in Municipal e-Government applications


  • Claudia Loreto Fuentes-Moya Universidad del Bío Bío
  • María Angélica Caro-Gutiérrez Universidad del Bío Bío
  • Alfonso Enrique Rodríguez-Ríos Universidad del Bío Bío


Data quality, e-Government, Municipal e-Government


The  e-Government  represents  the  government-citizen  relationship,  through   the use of information technologies. Through e-Government the governments,  offer different utilities and information, trying with this, to make life easier  for  citizens  and  to  facilitate  the  public  administration.  This  implies,  among   other  things,  strong  data  exchange  between  government  and  citizens.  This   leads us to think that the quality of the data could become an important factor  when  attempting  to  promote  the  use  of  e-Government.  Consequently,  this   article  focuses  on  studying  the  views  of  citizens  regarding  the  presence  of   data  quality  in  Municipal  e-Government  applications.  Concretely,  the  case   study,  has  shown  that  citizens  recognize  and  prefer  an  application  with   improved data quality.  

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Author Biographies

Claudia Loreto Fuentes-Moya, Universidad del Bío Bío

Department of Computer Science and Information Technologies, Faculty of Business Sciences

María Angélica Caro-Gutiérrez, Universidad del Bío Bío

Department of Computer Science and Information Technologies, Faculty of Business Sciences

Alfonso Enrique Rodríguez-Ríos, Universidad del Bío Bío

Department of Computer Science and Information Technologies, Faculty of Business Sciences


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How to Cite

Fuentes-Moya, C. L., Caro-Gutiérrez, M. A., & Rodríguez-Ríos, A. E. (2014). Influence of data quality in the preferences of citizens in Municipal e-Government applications. Revista Facultad De Ingeniería Universidad De Antioquia, (73), 176–186. Retrieved from