Influence of data quality in the preferences of citizens in Municipal e-Government applications


  • Claudia Loreto Fuentes-Moya Bio Bio University
  • María Angélica Caro-Gutiérrez Bio Bio University
  • Alfonso Enrique Rodríguez-Ríos Bio Bio University



e-Government, Municipal e-Government, data quality


The  e-Government  represents  the  government-citizen  relationship,  through   the use of information technologies. Through e-Government the governments,  offer different utilities and information, trying with this, to make life easier  for  citizens  and  to  facilitate  the  public  administration.  This  implies,  among   other  things,  strong  data  exchange  between  government  and  citizens.  This   leads us to think that the quality of the data could become an important factor  when  attempting  to  promote  the  use  of  e-Government.  Consequently,  this   article  focuses  on  studying  the  views  of  citizens  regarding  the  presence  of   data  quality  in  Municipal  e-Government  applications.  Concretely,  the  case   study,  has  shown  that  citizens  recognize  and  prefer  an  application  with   improved data quality.

= 80 veces | PDF (ESPAÑOL (ESPAÑA))
= 57 veces|


Download data is not yet available.

Author Biographies

Claudia Loreto Fuentes-Moya, Bio Bio University

Department of Computer Science and Information Technologies, Faculty of Business Sciences.

María Angélica Caro-Gutiérrez, Bio Bio University

Department of Computer Science and Information Technologies, Faculty of Business Sciences.

Alfonso Enrique Rodríguez-Ríos, Bio Bio University

Department of Computer Science and Information Technologies, Faculty of Business Sciences.


D. McClure. Electronic government: Federal initiatives are evolving rapidly but they face significant challenges. GAO/T-AIMD/GGD-00-179. Ed. General Accounting Office. Washington, USA. 2000. pp. 1-19.

S. Hobson, R. Anand, X. Liu, J. Yang, J. Lee. Information quality issues in municipal governments. Proceedings of the IEEE International Conference on Service Operations, Logistics, and Informatics (SOLI). Beijing, China. 2011. pp. 126-131.

F. Corradini, A. Polzonetti, B. Re, L. Tesei. “Quality of service in e-government underlines the role of information usability”. International Journal of Information Quality. Vol. 2. 2008. pp. 133-151.

B. Kahn, D. Strong, R. Wang. “Information quality benchmarks: product and service performance”. Communications of the ACM. Vol. 45. 2002. pp. 184- 192.

M. Eppler. “The concept of information quality: an interdisciplinary evaluation of recent information quality frameworks”. Studies in Communication Sciences. Vol. 1. 2001. pp. 167-182.

International Organization for Standardization/ International Electrotechnical Commission. Software engineering-Software product Quality Requirements and Evaluation (SQuaRe) Data quality model. ISO/ IEC 25012:2008. Geneva, Switzerland. 2008. pp. 1-13.

F. Hsu, T. Chen. Understanding Information Systems Usage Behavior in E-Government: The Role of Context and Perceived Value. Proceedings of the 11th Pacific Asia Conference on Information Systems. Auckland, New Zealand. 2007. pp. 477-490.

H. Abdelsalam, C. Reddick, H. ElKadi. “Success and Failure of Local E-Government Projects: Lessons Learned from Egypt”. International Journal of Information Communication Technologies and Human Development. 2012. Vol. 4. 2012. pp. 24-38.

D. Gilbert, P. Balestrini, D. Littleboy. “Barriers and benefits in the adoption of e-government”. International Journal of Public Sector Management. Vol. 17. 2004. pp. 286-301.

H. Hsu. “An empirical study of web site quality, customer value, and customer satisfaction based on e-shop”. The Business Review. Vol. 5. 2006. pp. 190- 193.

S. Piotrowski, Y. Liao. The Usability of Government Information: The necessary link between transparency and participation. Proceedings of the 1st Global Conference on Transparency -Research, Rutgers University. New Jersey, USA. 2011. pp. 77-98.

C. Fuentes, A. Caro, A. Rodríguez. Calidad de datos en las aplicaciones de e-Government Municipal, una Revisión Sistemática de la Literatura. Proceedings of the Congreso Internacional de Computación e Informática del Norte de Chile, Infonor-Chile. Coquimbo, Chile. 2013. pp.1-9.

K. Yang, S. Rho. “E-government for better performance: Promises, realities, and challenges”. International Journal of Public Administration. Vol. 30. 2007. pp. 1197-1217.

W. Chutimaskul, S. Funilkul, V. Chongsuphajaisiddhi. The quality framework of e-government development. Proceedings of the 2nd international conference on Theory and practice of electronic governance. Cairo, Egypt. 2008. pp. 105-109.

P. Missier, G. Lalk, V. Verykios, F. Grillo, T. Lorusso, P. Angeletti. “Improving data quality in practice: a case study in the italian public administration”. Distributed and Parallel Databases. Vol. 13. 2003. pp. 135-160.

S. Funilkul, W. Chutimaskul, V. Chongsuphajaisiddhi. “E-government information quality: a case study of Thailand”. Electronic Government and the Information Systems Perspective. Vol. 6866. 2011. pp. 227-234.

J. Gil, T. Pardo. “E-government success factors: Mapping practical tools to theoretical foundations”. Government information quarterly. Vol. 22. 2005. pp. 187-216.

C. Batini, G. Viscusi, D. Cherubini. “GovQual: A quality driven methodology for E-Government project planning”. Government information quarterly. Vol. 26. 2009. pp. 106-117.

K. Layne, J. Lee. “Developing fully functional E-government: A four stage model”. Government information quarterly. Vol. 18. 2001. pp. 122-136.

B. Kitchenham, S. Pfleeger. “Principles of survey research: part 3: constructing a survey instrument”. ACM SIGSOFT Software Engineering Notes. 2002. Vol. 27. pp. 20-24.

L. Goodman. “Snowball sampling”. The annals of mathematical statistics. Vol. 32. 1961. pp. 148-170.

J. Nielsen. Usabilidad. Diseño de páginas Web. 1st ed. Ed. Pearson Educación S.A. Madrid, España. 2000. pp. 432.



How to Cite

Fuentes-Moya, C. L., Caro-Gutiérrez, M. A., & Rodríguez-Ríos, A. E. (2014). Influence of data quality in the preferences of citizens in Municipal e-Government applications. Revista Facultad De Ingeniería Universidad De Antioquia, (73), 176–186.

Similar Articles

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 > >> 

You may also start an advanced similarity search for this article.