Patient satisfaction with nursing care in an emergency service

Authors

  • Patrícia Fátima Levandovski RN. Universidade Federal do Rio Grande do Sul -UFRGS-, Porto Alegre, Rio Grande do Sul, Brazil. email: patricia.levandovski@gmail.com
  • Maria Alice Dias da Silva Lima RN, Ph.D. Full professor, UFRGS, Porto Alegre, Rio Grande do Sul, Brazil. email: malice@enf.ufrgs.br
  • Aline Marques Acosta RN, Master. UFRGS, Porto Alegre, Rio Grande do Sul, Brazil. email: aline.acosta@gmail.com

Keywords:

Emergency service hospital, emergency nursing, patient satisfaction, health evaluation.

Abstract


Objective. To analyze patient satisfaction with nursing care received at a hospital emergency service.

Methodology. This is a quantitative, descriptive, cross-sectional study. The sample was composed by 250 patients over 18 years old who used an emergency service in the south region of Brazil. Data were collected using an identification form and the Patient Satisfaction Instrument.

Results. Results point to a good level of satisfaction of patients with the nursing care received, with the greatest mean found in the technical-professional care domain. Satisfaction was significantly associated with the room where the patient was and correlated to age, education and the length of stay in the service.

Conclusion. It was concluded that patients have good level of satisfaction with the care provided by nurses in emergency service.

 

How to cite this article: Levandovski PF, Lima MADS, Acosta AM. Patient satisfaction with nursing care in an emergency service. Invest Educ Enferm. 2015; 33(3):

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Published

2015-09-29

How to Cite

Levandovski, P. F., Dias da Silva Lima, M. A., & Marques Acosta, A. (2015). Patient satisfaction with nursing care in an emergency service. Investigación Y Educación En Enfermería, 33(3). Retrieved from https://revistas.udea.edu.co/index.php/iee/article/view/24456

Issue

Section

ORIGINAL ARTICLES / ARTÍCULOS ORIGINALES / ARTIGOS ORIGINAIS