Commitment and human tone: the difference between traditional service and nursing care

Authors

  • Maryory Guevara Lozano Nurse, Masters. Assistant Professor, Universidad de La Sabana, Bogotá (Colombia). Email: maryorygl@unisabana.edu.co
  • Ligia Patricia Arroyo Marles Nurse, Specialist. Director of Nursing at Clínica Universidad de La Sabana , Bogotá (Colombia). Email: ligia.arroyo@clinicaunisabana.edu.co
  • Beatriz Pérez Giraldo Nurse, Masters. Associate Professor, Universidad de La Sabana, Bogotá (Colombia). Email: beatriz.perez@unisabana.edu.co
  • Beatriz Sánchez Herrera Nurse, Masters. Professor of High Academic Prestige, Universidad de La Sabana, Bogotá (Colombia). Email: clara.sanchez@unisabana.edu.co

DOI:

https://doi.org/10.17533/udea.iee.v37n1e05

Keywords:

Nursing care, adaptation, nursing theory, nursing processes, nursing methodology research.

Abstract

Objective. To describe the transformation of decisive moments that arise within the nurse-patient and family caregiver interaction to turn them into moments of care capable of favoring adaptation. 

Methods. In a high complexity hospital in the city of Bogotá (Colombia), a "nursing methodological research"-type study was conducted. It was developed in five stages: 1) identification of the institutional route of patients and their caregivers and, within it, the moments of encounter with nursing; 2) typical day of the nurse; 3) analysis of the nurse-patient and family caregiver encounters; 4) literature review on how to strengthen the nurse-patient and family caregiver relationship; and 5) proposal to transform decisive moments into moments of care. 

Results. Patients and their family caregivers usually experience six moments of encounter with nursing that include admission, assessment, satisfaction of basic needs, administration of medication, shift change, and discharge; all of them cross-cut by education and communication. Recognition of experiences during moments of encounter allowed transforming them into moments of nursing care. 

Conclusion. The transformation of decisive moments into moments of nursing care to favor adaptation of patients and their family caregivers is consequence of the nursing commitment and human nature expressed in every encounter of the care process.

 

How to cite this article: Guevara M, Arroyo LP, Pérez MB, Sánchez B. Commitment and Human Tone: the Difference between Traditional Service and Nursing Care. Invest. Educ. Enferm. 2019; 37(1):e05.

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Published

2019-03-06

How to Cite

Guevara Lozano, M., Arroyo Marles, L. P., Pérez Giraldo, B., & Sánchez Herrera, B. (2019). Commitment and human tone: the difference between traditional service and nursing care. Investigación Y Educación En Enfermería, 37(1). https://doi.org/10.17533/udea.iee.v37n1e05

Issue

Section

ORIGINAL ARTICLES / ARTÍCULOS ORIGINALES / ARTIGOS ORIGINAIS

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