Satisfacción de los usuarios frente a la calidad de la atención en el programa de odontología integral del adolescente y ortodoncia de la Facultad de Odontología de la Universidad de Antioquia
Keywords:Orthodontic, Service, Satisfaction, Quality and examination
Over the last few years the topic of quality of care in health services in Colombia has raised enormous interest through laws established by the Mandatory System of Warranty in Quality, and particularly within our college by the adoption of the teaching-service model which looks for a comprehensive training of its students. This is about looking at quality not only from the merely technical and scientific point of view, but also integrating other aspects such as personal relationships. A study was done with the purpose of determining the quality of care under this dimension, in which the degree of satisfaction after a service was provided, was measured identifying the critical factors of this service. It was found that the 320 people who used the orthodontic service are a homogeneous population with a degree of satisfaction based upon multifactorial reasons depending on the patient-orthodontist-institution relationship. Also, it was found that the geographical location of the college was important, but, the functional accessibility was difficult due to long waiting periods of time to get an appointment, lack of administrative control, and deficiencies in information given to the public; it is equally important to identify and control the factors that made the treatments longer than necessary. These results will allow us to improve the quality of care, the service to the public, and the formative process of our graduated professionals.
How to Cite
Copyright comprises moral and patrimonial rights.
1. Moral rights: are born at the moment of the creation of the work, without the need to register it. They belong to the author in a personal and unrelinquishable manner; also, they are imprescriptible, unalienable and non negotiable. Moral rights are the right to paternity of the work, the right to integrity of the work, the right to maintain the work unedited or to publish it under a pseudonym or anonymously, the right to modify the work, the right to repent and, the right to be mentioned, in accordance with the definitions established in article 40 of Intellectual property bylaws of the Universidad (RECTORAL RESOLUTION 21231 of 2005).
2. Patrimonial rights: they consist of the capacity of financially dispose and benefit from the work trough any mean. Also, the patrimonial rights are relinquishable, attachable, prescriptive, temporary and transmissible, and they are caused with the publication or divulgation of the work. To the effect of publication of articles in the journal Revista de la Facultad de Odontología, it is understood that Universidad de Antioquia is the owner of the patrimonial rights of the contents of the publication.
The content of the publications is the exclusive responsibility of the authors. Neither the printing press, nor the editors, nor the Editorial Board will be responsible for the use of the information contained in the articles.
I, we, the author(s), and through me (us), the Entity for which I, am (are) working, hereby transfer in a total and definitive manner and without any limitation, to the Revista Facultad de Odontología Universidad de Antioquia, the patrimonial rights corresponding to the article presented for physical and digital publication. I also declare that neither this article, nor part of it has been published in another journal.
Open Access Policy
The articles published in our Journal are fully open access, as we consider that providing the public with free access to research contributes to a greater global exchange of knowledge.
Creative Commons License
The Journal offers its content to third parties without any kind of economic compensation or embargo on the articles. Articles are published under the terms of a Creative Commons license, known as Attribution – NonCommercial – Share Alike (BY-NC-SA), which permits use, distribution and reproduction in any medium, provided that the original work is properly cited and that the new productions are licensed under the same conditions.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.