Comparison of models and standards for implementing IT service capacity management

Authors

  • Alleinni Féliz-Sánchez Universidad Politécnica de Madrid
  • Jose Antonio Calvo-Manzano Universidad Politécnica de Madrid https://orcid.org/0000-0002-2864-2203

Keywords:

capacity management, service management, IT models and standards, ISO/IEC 20000:2005, ITIL V3, CMMI for Services V1.3, COBIT 5, eSCM-CL V1.1, eSCM-SP V1.1

Abstract


Due to the recent and significant growth of the information technology (IT)  services, industries need some sort of framework and / or standards for the  management of their services, especially IT services. So, it becomes necessary  and essential to define and adopt a set of best practices for providing and  effectively managing the technology and services offered throughout its life  cycle. Currently, the management of IT applications and services becomes  more  complex.  Predicting  and  controlling  the  problems  associated  with  system  performance  and  capacity  planning  has  become  a  difficult  task.  For  large  IT  projects,  the  costs  related  to  performance  tuning,  performance   management and capacity planning, generally turn out to be the biggest and  the most uncontrollable costs. In recent years, a number of frameworks aimed  at  covering  certain  issues  of  IT  service  management  have  been  developed.   One of these issues is the IT service capability management. In this paper, a  comparison between the models and standards used today regarding capacity  management are presented. A comparison of the strengths and weaknesses  of each of the models/standards on the capacity management is presented,  so that it can guide organizations to select the model/standard that best suits  their needs.  

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Author Biographies

Alleinni Féliz-Sánchez, Universidad Politécnica de Madrid

Estudiante de doctorado en Tecnologías para el Desarrollo de Sistemas Software Complejos. Departamento de Lenguaje y Sistemas Informáticos, Facultad de Informática, Escuela Técnica Superior de Ingenieros Informáticos

Jose Antonio Calvo-Manzano, Universidad Politécnica de Madrid

Escuela Técnica Superior de Ingenieros Informáticos, Departamento de lenguajes y sistemas informáticos e ingeniería de software

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Published

2015-02-18

How to Cite

Féliz-Sánchez, A., & Calvo-Manzano, J. A. (2015). Comparison of models and standards for implementing IT service capacity management. Revista Facultad De Ingeniería Universidad De Antioquia, (74), 86–95. Retrieved from https://revistas.udea.edu.co/index.php/ingenieria/article/view/19239

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