The knowledge dependence and structure modelling in work processes. An application to the Cuban software industry
DOI:
https://doi.org/10.17533/udea.redin.14617Keywords:
knowledge management, knowledge work processes, modellingAbstract
This paper presents a method for modelling integrated knowledge fl ows into a software process in a Cuban organization located at Villa Clara province following a selection, registration and analysis sequence. The principle of those processes is the application area of knowledge. From that point of view, dependences between activities and their profi le are found fi rst, thus the required resources are identifi ed and the tacit or explicit bearers are defi ned too. The support provided to the activities for the knowledge core process is assessed and the coherence of that process is quantitative and qualitatively analyzed.
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N. Gronau, E. Weber. “Management of knowledge intensive business processes.” Proceedings of the Business Process Management: Second International Conference. Potsdam (Germany). June 17-18. 2004. Ed. Springer Verlag. Heidelberg (Alemania). 2004. pp. 3-4.
S. A. Cuesta. La Organización del Trabajo en la GRH. Tecnología de Gestión de Recursos Humanos. 2a .ed. Ed. Academia. La Habana (Cuba). 2005. pp. 2-9.
T. Gärtner, S. Neuhöfer. Modeling and optimizing workfl ows. Institute of Industrial Engineering and Ergonomics. RWTH Aachen University. Aachen. Alemania. 2007. www.iaw.rwth.-aachen.de Consultada el 7 de mayo de 2008.
K. Alwert, Ch. Ulbrich. Business Process Oriented Knowledge Management for research. Instituto Fraunhofer para los Sistemas de Producción y Tecnología de Diseño. Berlín. Alemania. 2001. www.knowledgeboard.com. Consultada el 28 de marzo de 2008.
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