Multicriteria model to determine the benefit of implementing a ISO 9001:2000 system quality management
Keywords:
system quality management, ISO 9001:2000, Analytic Hierarchic Process (AHP)Abstract
Manufacturing companies are implementing quality management systems ISO 9001:2000 forced by market demands or competition but, after the implementation process the question arises whether or not a profit has been generated and which indicators where improved. A multicriteria model (based on Analytic Hierarchic process - AHP)) to measure the achievement of benefits associated with the system quality management is developed in this paper. This methodology is used in a group of manufacturing companies located in Valle del Cauca - Colombia to define the level of benefits achieved by them. The methodology is reproducible in any organization and it seeks to help directing efforts in making business decisions regarding the implementation of a system quality management.
Downloads
References
B. Larsen, T. Hakversjok. “Management by standards real benefits from Fashion”. Scandinavian Journal of Management. Vol. 17. 2001. pp. 457-480.
T. Stevenson, F. C. Barnes. “What industrial marketers need to know now about ISO 9000 certification. A review, update, and integration with marketing.” Industrial Marketing Management. Vol. 31. 2002. pp. 695-703.
N. Eitan, A. Marcus. “Financial performance, ISO 9000 standard and safe driving practices effects on accident rate in the U.S. motor carrier industry”. Accident Analysis and Prevention. Vol. 39. 2007. pp. 731-742.
J. McGuirea, D. M. Diltsb. “The financial impact of standard stringency: An event study of successive generations of the ISO 9000 standard”. International Journal of Production Economics. Vol. 113. 2008. pp. 3-22.
C. Corbett, M. Anastasia, J. Pans. “Global perspectives on global standards a economy survey of ISO 9000 and ISO 14000”. ISO Management Systems. Vol. 1. 2003. pp. 31-40.
C. Pavel, M. A. Balzarova. “The impact of ISO 9000 and ISO 14000 on standardisation of social responsibility—an inside perspective”. International Journal of Production Economics. Vol. 113. 2008. pp. 74-87.
S. Prakash. “Empirical assessment of ISO 9000 related management practices and performance relationships”. International Journal of Production Economics. Vol. 113. 2008. pp. 40-59.
T. Mile, D. Power, A. S. Sohal. “The longitudinal effects of the ISO 9000 certification process on business performance”. European Journal of operational research. Vol. 146. 2003. pp. 580-595.
U. Sigitas. “ISO system implementation in small and medium companies from new EU member countries: A tool of managerial and marketing benefits development”. Research in International Business and Finance. Vol. 19. 2005. pp. 412-426.
M. Martínez, A. R. Martínez, T. Y. Choi. “Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies”. International Journal of Production Economics. Vol. 113. 2008. pp. 23-39.
D. Shad, C. Uriasb. “An empirical studyof ISO certification in the maquiladora industry”. International Journal of Production Economics. Vol. 88. 2004. pp. 291-306.
A. Turk. “ISO 9000 in construction: An examination of its application in Turkey”. Building and Environment. Vol. 41. 2006. pp. 501-511.
A. Tariq, A. S. Youssef. “An ISO 9001:2000-based framework for realizing quality in small businesses”. The international journal of management science. Vol. 34. 2006. pp. 231-235.
R. Sroufe, S. Curkovic. “An examination of ISO 9000:2000 and supply chain quality assurance”. Journal of Operations Management. Vol. 26. 2008. pp. 503-520.
T. Saaty. “How to make a decision: the analytic hierarchy process”. European Journal of Operational Research. Vol. 48. 1990. pp. 9-26.
E. Forman, S. Gass. “The analytic Hierarchy Process – An exposition”. Operations Research. Vol 49. 2001. pp. 469-486.
R. Whitaker. “Criticisms of the Analytic Hierarchy Process: Why they often make no sense”. Mathematical and Computer Modelling. Vol 46. 2007. pp. 948-961.
S. Thomas. The Analytic Hierarchy Process, Planning, Priority Setting, Resource Allocation. McGraw-Hill. New York. 1980. pp. 287.
O. Vaidya, S. Kumar. “Analytic hierarchy process: An overview of applications”. European Journal of Operational Research. Vol. 169. 2006. pp. 1-29.
H. William. “Integrated analytic hierarchy process and its applications – A literature review”. European Journal of Operational Research. Vol. 186. 2008. pp. 211-228.
K. Chin, S. Chiu, V.M.R. Tummala. “An evaluation of success factors using AHP to implement ISO 14001 based EMS”. International Journal of Quality and Reliability Management. Vol 16. 1999. pp. 341-361.
S. Murali, N. Yun Fei. “Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia”. Journal of cleaner production. Vol. 16. 2008. pp. 1424-1433.
A. Petroni. “Developing a methodology for analysis of benefits and shortcomings of ISO 14001 registration: lessons from experience of a large machinery manufacturer”. Journal of cleaner production. Vol. 9. 2001. pp. 351-364.
K. Chin, K. Pun, Y. Xu, J. Chan. “An AHP based study of critical factors for TQM implementation in Shanghai manufacturing industries”. Technovation. Vol. 22. 2002. pp. 707-715.
J. Osorio, E. Díaz, K. Garro. Definición de indicadores para la evaluación del beneficio asociado a un sistema de gestión de la calidad ISO 9001:2000. Documento de trabajo. Universidad del Valle. 2008. pp. 1- 25.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2018 Revista Facultad de Ingeniería
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Revista Facultad de Ingeniería, Universidad de Antioquia is licensed under the Creative Commons Attribution BY-NC-SA 4.0 license. https://creativecommons.org/licenses/by-nc-sa/4.0/deed.en
You are free to:
Share — copy and redistribute the material in any medium or format
Adapt — remix, transform, and build upon the material
Under the following terms:
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
NonCommercial — You may not use the material for commercial purposes.
ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
The material published in the journal can be distributed, copied and exhibited by third parties if the respective credits are given to the journal. No commercial benefit can be obtained and derivative works must be under the same license terms as the original work.
Twitter