Unequal encounters that promote dependence in the health service: qualitative study on the perception of quality in health

Authors

  • Carlos Enrique Yepes D Universidad de Antioquia

DOI:

https://doi.org/10.17533/udea.rfnsp.859

Keywords:

Quality, satisfaction, attention in health, dependence

Abstract

The approach to management of quality in health services, has been historically carried out from the technical conception and from the perspective of health service providers, with an emphasis in quantitative aspects. This has narrowed the point of view and undervalued the profit achieveded when focusing in the interaction of people in natural means, allowing them to construct the meaning that this relationship offers to each one of them. This study contributes with some elements to enrich the topic of quality in providing health services from a qualitative point de view, which is the pillar of an appropriate health system generating wellbeing and development. Once the responsibility of each one of the actors in the health systems is understood of behalf of their own development, the conceptual support provided by the symbolic interaction will be fully advantaged as well as the elements of the grounded theory prepared to value the opinion of the costumes, since their feelings should be taked into account when establishing more equitative systems of health. In the present study the process of attention in health is developed, respecting ethical criteria throughout the whole study, that is to say the expectations generated in the necessity of looking for help, the negotiation process among different actors, and the closely related concepts of satisfaction and dissatisfaction, to conclude finally that the encounters in health attention besides being absolutely unequal, generate great dependence.
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Author Biography

Carlos Enrique Yepes D, Universidad de Antioquia

Profesor Facultad Nacional de Salud Pública

References

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Published

2009-02-25

How to Cite

1.
Yepes D CE. Unequal encounters that promote dependence in the health service: qualitative study on the perception of quality in health. Rev. Fac. Nac. Salud Pública [Internet]. 2009 Feb. 25 [cited 2025 Feb. 2];20(1). Available from: https://revistas.udea.edu.co/index.php/fnsp/article/view/859

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Research

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